At Side Street we want to help. We understand that items don't always fit correctly or look how we'd hoped they would based on internet images even though we try and be as helpful as we can with our descriptions. We really want you to be thrilled with your purchase and if you're not, you can exchange or receive a online credit voucher on full-priced items. It's easy to make a return.
We are happy to accept your return within 14 days of the receipt. Within 14 days, your purchase has NOT been used, tags and still on the item, we will gladly offer you a credit voucher.
To complete your return, we simply require that you email us at firstname.lastname@example.org and let us know what you wish to return, proof of purchase, and whether you would like an exchange or online credit.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging if applicable.
If an exchange is required, we will send you a replacement within 7 days of receiving the original and the exchange is approved. If you returnn an item, we will email you a credit note voucher to use online.
2b, 15 Anthony St, West End, QLD, 4101
ATT: Online Returns
Our policy entails that It is the customer's responsibility to cover the return shipping cost. Shipping costs are non-refundable. Any cost of return shipping from customer unfortunately will not be refunded. Free Shipping is valid for initial purchase only, extra shipping charges will be charged for exchanges & online credits at a flat rate of $5.00.
Depending on where you live, the time it may take for an exchange product to reach you, may vary. Please consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your posted item.
Unfortunately we do not exchange or offer credit vouchers on sale items.